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Author Topic: Dialling Duration  (Read 1858 times)

Offline cjenkins82

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Dialling Duration
« on: March 09, 2016, 11:38:15 AM »
Hi,
In Genesys administrator does anyone know where I would change the length of time we call the number before the treatment kicks in? It's currently set to 30 secs but I want to change it.
Thanks
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Offline Kubig

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Re: Dialling Duration
« Reply #1 on: March 09, 2016, 01:41:35 PM »
Try to specific which type of switch are you using. In case, the Genesys SIP, I guess you meant the option "sip-invite-treatment-timeout". But, try to be more specific in your description to be able to help you.
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Offline caractacus

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Re: Dialling Duration
« Reply #2 on: March 10, 2016, 08:50:29 PM »
Can you be a bit more specific. 

How are you calling? Is this  an outbound call initiated by OCS and you are after the option to determine how long before a no answer call result is determined sono answer treatement kicks in?  ( the option is call_wait_connected_timeout which you can set at OCS application level or campaign group level) 

Or is this for a manually dialed call, in which case what treatment are you referring to?



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