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Author Topic: Verint Impact 360 Screen Capture Blue Screen  (Read 28345 times)

Offline mikemcquaid

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Verint Impact 360 Screen Capture Blue Screen
« on: February 10, 2017, 05:34:51 PM »
Screen capture in admin portal only showing as blue screen, any ideas on a fix?
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Offline Campfire

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Re: Verint Impact 360 Screen Capture Blue Screen
« Reply #1 on: February 10, 2017, 08:36:44 PM »
check if user machine has screen capture module service running. Don't remember the service name exactly as worked on it long time back.
Also check if extension and workstation mapping is proper or not. Will check the doc and post the right service name to be checked in user's workstation.
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Offline n3vek7

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Re: Verint Impact 360 Screen Capture Blue Screen
« Reply #2 on: February 19, 2017, 06:57:22 PM »
version 10 or 11, look for ILALoginApp.exe and RFBAgent.exe to run.
Also, from the server running the screen acquisition module you can run a service a connect to the IP of the workstation.
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Offline Ricky

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Re: Verint Impact 360 Screen Capture Blue Screen
« Reply #3 on: December 04, 2017, 06:39:08 AM »
I am also facing the same issue. Any suggestion ?

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Offline n3vek7

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Re: Verint Impact 360 Screen Capture Blue Screen
« Reply #4 on: December 18, 2017, 07:09:59 PM »
[quote author=Ricky link=topic=10128.msg49021#msg49021 date=1512369548]
I am also facing the same issue. Any suggestion ?
[/quote]

What version?
What have you tried so far?
Are screen capture services running on workstation?
Can you connect to the service from the screen capture server?
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Offline CGB

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Re: Verint Impact 360 Screen Capture Blue Screen
« Reply #5 on: January 23, 2018, 10:43:09 PM »
I've faced that recently, it was a comms issue, some ports weren't opened on the firewalls. Check your udp ports for rtp traffic, 5060 upd and tcp, 29522 tcp and 4001 and 4002 tcp inbound way on the user machine.  Post your screen software logs (from the user machine)

Regards
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Offline Annaoa

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« Reply #6 on: August 12, 2021, 06:23:56 PM »
i hope someone can help me..when i try to run naruto shipp ultimate ninja impact the jpcsps screen remains black..can anyone help me please?
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