Thanks for your answer. Does this open the interaction dialog in IWS automatically?
What I already tried based on the article here: http://docs.genesys.com/Documentation/PSDK/8.1.4/Developer/CreatinganE-Mail#t-1
[code]interactionServerProtocol = new InteractionServerProtocol(new Endpoint(new Uri("tcp://ixnServer:7319")));
interactionServerProtocol.ClientName = "CRMIntegrationModule";
interactionServerProtocol.ClientType = InteractionClient.AgentApplication;
contactServerProtocol = new UniversalContactServerProtocol(new Endpoint(new Uri("tcp://ucsServer:5130")));
contactServerProtocol.ClientName = "CRMIntegrationModule";
interactionServerProtocol.Open();
contactServerProtocol.Open();
RequestSubmit request = RequestSubmit.Create();
request.InteractionType = "Outbound";
request.InteractionSubtype = "OutboundNew";
request.MediaType = "email";
request.Queue = "default";
EventAck response = interactionServerProtocol.Request(request) as EventAck;
if (response != null)
{
string id = Convert.ToString(response.Extension["InteractionId"]);
RequestInsertInteraction insertRequest = RequestInsertInteraction.Create();
insertRequest.InteractionAttributes = new InteractionAttributes
{
Id = id,
MediaTypeId = "email",
TypeId = "Outbound",
SubtypeId = "OutboundNew",
TenantId = 101,
Status = new NullableStatuses(Statuses.Pending),
Subject = "Testmail",
EntityTypeId = new NullableEntityTypes(EntityTypes.EmailOut)
};
insertRequest.EntityAttributes = new EmailOutEntityAttributes()
{
FromAddress = "test@gmx.ch",
ToAddresses = "test@gmx.ch",
};
insertRequest.InteractionContent = new InteractionContent()
{
Text = "This is the e-mail body."
};
contactServerProtocol.Send(insertRequest);
RequestPlaceInQueue queueRequest = RequestPlaceInQueue.Create();
queueRequest.InteractionId = id;
queueRequest.Queue = "default";
interactionServerProtocol.Send(queueRequest);
}
interactionServerProtocol.Close();
contactServerProtocol.Close();[/code]
The bad thing about this is that the response given from the interaction server is:
[code]attr_ref_id [int] = 2
attr_error_code [int] = 34
attr_error_desc [str] = "Client is not logged in"[/code]
Is this the way to go and what goes wrong?
