Author Topic: Grouping/Consolidating services in Virtual Queue (CCPulse)  (Read 2321 times)

Offline BISCQBN

  • Newbie
  • *
  • Posts: 1
  • Karma: 0
Grouping/Consolidating services in Virtual Queue (CCPulse)
« on: August 21, 2014, 05:54:22 AM »
When using CCPulse, is it possible to consolidate/group lines/services within a Virtual Queue together?
For example:
. The Virtual Queue displays 48 possible exit points (listed as NAT_###), where the unanswered calls queue,
. All 48 exit points route to one skill tag.

Is there any way to group these 48 exit points into 1 to create a less complex workspace?

I have looked into customising templates, however, have not had any luck.

Any assistance on this is greatly appreciated, thanks.

Offline Kubig

  • Hero Member
  • *****
  • Posts: 2752
  • Karma: 44
Re: Grouping/Consolidating services in Virtual Queue (CCPulse)
« Reply #1 on: August 21, 2014, 06:27:07 AM »
What do you mean by"exit point"?Try to better explain and describe your need.

Offline JTL

  • Full Member
  • ***
  • Posts: 123
  • Karma: 2
Re: Grouping/Consolidating services in Virtual Queue (CCPulse)
« Reply #2 on: August 21, 2014, 10:45:33 AM »
Use DN Groups - and use Administrator or Config Manager to group your VQs into the appropriate DN Group(s) you wish to monitor.