Supend / Hold Email

[federom]

Hello All,
                Imagine you receive an email interaction,  but you have to wait for a response (from another support desk) before giving the customer the final answer.. Is there any way to pause/suspend that email  for certain amount of time? I tried to place the interaction in the queue again but then it has the first place in queue.

Any ideas?

So much appreciated !

Thanks!

[Kubig]

Use the workbin, it is in eServices for these purposes. For future, try to learn something about Genesys at first, without basic knowledges is not possible to do properly deploy

[federom]

Thanks ! I was able to make it work !