Real-time statistics using AIL

[florence_c]

Hello,

We are currently developping an agent desktop using AIL (Agent Interaction Layer SDK) v7.6.4.
In this desktop, we want to display some real-time statistics like number of agents logged in, calls waiting, avg waiting time, etc. The statistics we need have been created in stat server.

=> The issue is the way to retrieve this information. (access Stat server and read the value of those metrics).

I read that Platform SDK can be used, but we find that this solution is too complicated, and since we use AIL, we wondered if there was an easier way.
If using PSDK is the only solution, could you please provide some code examples showing integration into AIL code ?

Thanks in advance.
Florence.

[Kubig]

If you are using AIL,you can get statistics from GIS,which may provide this.

[florence_c]

Finally we decided to use Stat Platform SDK and it works well.
Thank you anyway for your help