Hi,
[quote]Does anyone know how to open a different image in that window depending on the value of the DNIS??[/quote]
Yes, I know
. Some light programming in Java is required to do so. Please find the steps and code below.
1/ It is necessary to modify your custom.xml as we need id of the interaction to be passed to welcome.jsp
[code] <javascript-onaddinteraction>
<![CDATA[
document.forms.welcomeForm.elements.interactionId.value = idInteraction;
document.forms.welcomeForm.elements.userName.value = userName;
document.forms.welcomeForm.submit();
]]>
</javascript-onaddinteraction>
<html-body>
<![CDATA[
<form name="welcomeForm" target="_blank" method="get"
action="custom/welcome.jsp">
<input type="hidden" name="userName"/>
<input type="hidden" name="interactionId"/>
</form>
]]>
</html-body>[/code]
2/ And now we can add some Java code into welcome.jsp that will get DNIS of the interaction
[code]<%@ page language="java" buffer="none" contentType="text/html; charset=utf-8" %>
<%@ page import="com.genesyslab.ail.AilLoader" %>
<%@ page import="com.genesyslab.ail.AilFactory" %>
<%@ page import="com.genesyslab.ail.Interaction" %>
<%@ page import="com.genesyslab.ail.Interaction.Type" %>
<%@ page import="com.genesyslab.ail.InteractionVoice" %>
<html>
<head>
<script type="text/javascript" language="JavaScript">
window.onblur = function() {
setTimeout('self.focus()',100);
}
window.resizeTo(500,400);
</script>
<title>Branding Notification</title>
</head>
<body>
<center><b>
<font size="6" color="#000099">
<%
String DNIS = "";
String imageName = "";
Interaction interaction = null;
InteractionVoice voice = null;
String interactionId = (String)request.getParameter("interactionId");
AilFactory factory = AilLoader.getAilFactory();
try {
interaction = factory.getInteraction(interactionId);
if (interaction != null) {
if (interaction.getType() == Interaction.Type.PHONE_CALL) {
voice = InteractionVoice)interaction;
DNIS = voice.getDNIS();
}
}
} catch (Exception ex) {
}
voice = null
interaction = null
factory = null;
switch (DNIS) {
case "12345": imageName = "12345.png"; break;
case "67890": imageName = "67890.png"; break;
default: imageName = "unknown.png"; break;
}
%>
<img src="<%= imageName %>" alt=""/>
</font>
</b></center>
<hr>
</body>
</html>[/code]
I haven't been able to test the code so some "polishing" might be needed...
R.
