different areas - different key strokes

[cdu311]

guys,

i come to you with a bit of a problem that i hope you can help with.

within the overall genesys platform we have just now we have multiple business units - for this explanation i will use two.

area 1 has been running for 3 years and is way ahead of area 2.
area 2 come online and start looking at the stuff area 1 does. one of the thing they found was keystrokes, area 1 can for example press *#1 to call the local pizza guy, area 2 want to use this but do not want to call pizz they want an indian - so if the agent presses *#1 the pressed key strokes dial the indians.

what im getting at is that - can both areas use the same keys but for different things? being in the same platform, same building etc - is this possible? thoughts please. 

Kind Regards

[cavagnaro]

This is a question related to your PBX (again) not to Genesys...
And usually no, numbering plan can be 1 thing at the time only

[cdu311]

cheers for the response,

ok - hows about the [u]customer[/u] can press a key for example *1 to get a specific kind of treatment or to go to a different business area but this is already allocated to another sector of the business, can it be reused as something else in another sector or like you said can it only be done on the pbx?

[cavagnaro]

Talk to your PBX and expert guys, I have no clue of your environment nor what you are trying to achieve. But all seems to be PBX related, Genesys has nothing to do

[Steve]

As Cav, says this is a PBX question.

You need to find out where the translation from #1 to the pizza shop number is made. If it set against every phone then you should be able to have different translations on different groups. Although doing so might be the start of a nightmare where every team wants something different.
If it is set globally within the switch, it's probably unlikely you can split it.