Can I target a VAG from Genesys softphone?

[Lamiv_Rumak]

Hi,

Can u pl provide me knowledge on how to transfer a call from Genesys Softphone to a different VAG?? Need to know both single step transfer and two step transfer.. Since there is no documentation for softphone am finding it difficult to bring about this. There is a tab called 'control route point' in softphone. is there anyway we can route the call to a different Route point DN and from there execute a strategy to target a VAG.. Experts pl help me out..

[Lamiv_Rumak]

Also want to know if we can call a *8 number and perform take back and transfer when call is ringing on a softphone??

[S]

You would need a Routing person in your team to help out for sure.
but Basically... you are right... Softphone can dial a route point... which is in the same environment as your agent extension, and a strategy loaded on it can be executed to route the call to a different VAG.

[Lamiv_Rumak]

Hi S,

Thanks for your post. But, pl can u tell me how it is possible.. The biggest problem am facing is lack of documentation for 'genesys softphone' and am totally unaware of how to dial a RP from softphone.. 

[cavagnaro]

just as you would dial any other extension...softphone just will do what your agent would do manually, no magic