Author Topic: GAD" Throwing out of Service Error  (Read 4714 times)

Offline Nithish

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GAD" Throwing out of Service Error
« on: April 01, 2010, 10:51:24 AM »
Hi

Today, it happened to every agent in contact center, suddenly the "GAD" became, "out of service". The message displayed on Ready/Not Ready status.

When agent restarts the GAD, it is showing all options are disabled. Agent can see login status on GAD but unable to select any type of statuse including Ready( Alloptions grayed out)

Please advice the workaround and also the reasons with resolutions.

Offline Timur Karimov

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Re: GAD" Throwing out of Service Error
« Reply #1 on: April 01, 2010, 06:06:32 PM »
looks like you agent have problem with connect to T-Server or samething wrong with agent DN.


Offline GenesysNewbie

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Re: GAD" Throwing out of Service Error
« Reply #2 on: April 02, 2010, 07:12:47 AM »
i see this error several times too... i made an upgrade to 7,6 this minize teh frequency, but issue is not solved.

What version do u have?

Offline Nithish

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Re: GAD" Throwing out of Service Error
« Reply #3 on: April 07, 2010, 09:57:15 AM »
It is 7.6.200.02 version

Offline cavagnaro

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Re: GAD" Throwing out of Service Error
« Reply #4 on: April 07, 2010, 08:36:28 PM »
It is a connection error as mentioned above, please verify your network

Offline yan9085

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Re: GAD" Throwing out of Service Error
« Reply #5 on: August 11, 2010, 02:55:17 AM »

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