« previous next »
Pages: [1]   Go Down

Author Topic: Reporting on internal conference, consults, and transfers  (Read 2205 times)

Offline mduran22

  • Full Member
  • ***
  • Posts: 108
  • Karma: 5
Reporting on internal conference, consults, and transfers
« on: December 15, 2009, 05:43:33 PM »
Is there a good way to set up a statisitic to report on the number of internal conference, consults, and transfers?  I was advised that I could use a relative mask of CallInternal with a main mask of CallConsult for example.  As of yet I haven't been able to get this to work. 
Logged

Offline Steve

  • Sr. Member
  • ****
  • Posts: 298
  • Karma: 11
Re: Reporting on internal conference, consults, and transfers
« Reply #1 on: January 07, 2010, 09:50:03 AM »
I think that yoyohhh has slightly missed the point of the question!

TotalNumberConsultCalls is a standard stat, so this would be a good starting point. However I am not sure that there are call types for conference and transfer, so counting these would require some lateral thinking.

Logged

Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 7639
  • Karma: 56330
Re: Reporting on internal conference, consults, and transfers
« Reply #2 on: January 07, 2010, 03:36:15 PM »
Your main idea is right, create a new metric with the correct MainMask and you will need to create a stat to begin to collect this info. Remember that you may need to restart StatServer in order to make new metrics to be taken in account.

Regards
Logged
Pages: [1]   Go Up
« previous next »