Setting of Treatments

[w_vishal]

Hi,

Please let me how do i set the treatment as below:
If the call result of first attempt is Ringing, Engage, Switch off, Not reachable, then  -
    * 2nd Attempt to be on the same day after two hours from the 1st attempt
    * 3rd attempt on the same day after three hours from the 2nd attempt
    * 4th attempts on the next day between 11.00am to 1.00pm
    * 5th attempt on the same day between 3.00pm to 5.00pm
    * 6th attempt to be on 4th days after the date of 5th attempt between 11.00am to 1.00pm
    * 7th attempt to be on the same day between 3.00pm to 5.00pm

Thanx..
Vishal.

[jbobinsk]

It would be difficult - because you cannot set global treatments.
For example - you have treatment set for ringing - then you can make cycle - and set ringing1 with rule for 2nd attempt, ringing2 with rule for 3rd attempt - and so on. But if after ringing - you will receive not reachable or something else different from ringing then cycle is reset and you start from the very beggining of treatments on appropriate detection. Details about how treatments work you can find in documents of Outbound Contact.

Regards
jbobinsk