Unable to release the calls

[sundaraas]

Hi,

We are using the genesys 7.5. We are facing the problem at agent desktop side. The problem is, some time agents unable to release or hangup the call (but customer hangup the call). So, agents close the dialer screen and relogin. that time the undisposed call was reached again the another agent.

We are unable to findout the root cause of the above issue. Any one facing this type of issues. Please solve my problem ASAP.

Thanks in Advance.

[cavagnaro]

Which PBX? What does logs says? What does PBX logs says?

[Timur Karimov]

And which version of GAD you are using?

P.S> i think we need sticky post -HOW TO ASK TECHNICAL QUESTION =)

[Fra]

or ask Vic to add a popup window when you open a new thread giving this sort of heads up "have you attached any log files? look out cause Cav otherwise will start sending brazilian killers!"

F

[sundaraas]

Hi Buddy,

First, i say [b][color=red]sorry[/color][/b] to everybody , because I am new to Genesys dialer (only 4 months).

We are done outbound dialing only by using of T.Server (7.5) and agent login screen configured in Web Server. I dont know where i get the log files?

[cavagnaro]

[quote author=Fra link=topic=4905.msg21857#msg21857 date=1258552785]
or ask Vic to add a popup window when you open a new thread giving this sort of heads up "have you attached any log files? look out cause Cav otherwise will start sending brazilian killers!"

F
[/quote]