creating new support team

[chuck14]

Hello I am writing a justification for a new support team to support our Genesys infrastructure.  We are still in the development stages but I want to start building a team.  We will have a full suite of products, GVP, framework, reporting, interaction media, recording, email , chat and routing.  I was trying to find documentation for hours per platform.  Any help would be appreciated.

[cavagnaro]

Again the same question??? Come on! I think this is spam!