Author Topic: Help on Interaction sdk for .net  (Read 16932 times)

Offline cavagnaro

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Re: Help on Interaction sdk for .net
« Reply #15 on: August 12, 2009, 04:43:52 PM »
  • Best Answer
  • You have two DNs here:
    1. Agent Login number (8000)
    2. Agent extension number (7000)

    So, if you want to get an error when dialing to a logged out agent you should dial to the login number, so if agent is not associated to an extension (logged in) then the call will not proceed.

    if you want to call something no matter if logged in or not you should dial the extension number and the extension will ring with agent logged in or not.