Author Topic: fetch Agent Groups in GAD during transfer  (Read 3738 times)

Gitanjali

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fetch Agent Groups in GAD during transfer
« on: September 05, 2008, 10:16:52 AM »
Hi ,

We are customizing the GAD. During transfer, the list of available agent groups

must be displayed on click of customized transfer button.

The Current GAD list all the agents,Route Points  & Queues.

Please suggest how to fetch the agent groups.

Thanks in advance