Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: water235 on November 14, 2016, 09:20:18 PM

Title: Search Interaction in iWD
Post by: water235 on November 14, 2016, 09:20:18 PM

is it possible to search interaction based on a custom KVP(or attached data ) in IWD.
Thanks!

Title: Re: Search Interaction in iWD
Post by: cavagnaro on November 14, 2016, 10:17:47 PM

Add it as a custom attribute and map to a IXN table column. Then modifiy the Templates to add this field.

Title: Re: Search Interaction in iWD
Post by: water235 on November 15, 2016, 08:51:29 PM

Hello,
Thanks for the reply, I m kind of really new, can you please elaborate a bit or provide any documentation for this.

Title: Re: Search Interaction in iWD
Post by: Dimitry on November 16, 2016, 10:44:14 AM

The IXN DB comes with predefined columns. If you cannot fit in the work item attribute to the existing columns you can define a custom attribute and add it as a separate column . You can store the custom KVP to the custom column . With that you can initiate a search.

Title: Re: Search Interaction in iWD
Post by: cavagnaro on November 16, 2016, 02:07:48 PM

Documentation is as always on support.genesyslab.com
Then on eServices you search for Make custom Attributes searchable