Genesys CTI User Forum

Verint User Forum => Verint Technical Discussion => Topic started by: Ricky on November 11, 2016, 04:45:39 AM

Title: unable to login to Verint impact 360 portal
Post by: Ricky on November 11, 2016, 04:45:39 AM

Hi All,

I have configure a user to verint as Quality Analyst role. But user us unale to login to verint.
Get erro that "you can not login, this is because your status is inactive or you have not been assigned as a group agent or organization lader".

But I can see that user is added to organization group also status is active. And the Wearied thing affected user profile is 100 % mirrored with Mirrored profile and we don't see any difference.

Any one can help what could be the reason for this  ?

Title: Re: unable to login to Verint impact 360 portal
Post by: n3vek7 on November 25, 2016, 04:40:13 PM

Which version of Verint ?
If it's to login in QM portal, make sure the user is assigned as leader of the organization. And I don't recall the exact option but I remember there was a checkbox to enable in the last tab of the user profile properties. (Interaction, I think...)