Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: jvallejos on October 21, 2016, 06:58:54 PM

Title: WDE Extension for stop dial
Post by: jvallejos on October 21, 2016, 06:58:54 PM

Hello,

Is it possible to catch an event before dial occurs ?

i need stop dial , when agent make a new call, before dial event ocurrs i need show a validation wpf form, if this validation is true, dial is possible but if is false dial dont happen.

my problem is  i cant stop dial, i dont know what command i need for this

Title: Re: WDE Extension for stop dial
Post by: PeteHoyle on October 24, 2016, 08:59:58 AM

The command chain you need is 'MediaVoiceMakeCall'.

https://docs.genesys.com/Documentation/IW/latest/Developer/PlaceandMedia

You need to insert your own command into the start of this command chain.

In your command if you return true then you will stop dialing, if you return false dialing will continue.

Title: Re: WDE Extension for stop dial
Post by: jvallejos on October 24, 2016, 08:18:12 PM

[quote author=PeteHoyle link=topic=9915.msg45001#msg45001 date=1477299598]
The command chain you need is 'MediaVoiceMakeCall'.

https://docs.genesys.com/Documentation/IW/latest/Developer/PlaceandMedia

You need to insert your own command into the start of this command chain.

In your command if you return true then you will stop dialing, if you return false dialing will continue.
[/quote]

Thanks PeteHoyle , this work for me