Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: holybell15 on August 19, 2016, 09:55:34 AM

Title: Where can I get ownerid except in the database?
Post by: holybell15 on August 19, 2016, 09:55:34 AM

Hello everyone,
    I have developed a Chat / Email Softphone application, because the email interaction need to update owner id information to ucs,
    I would like to ask in addition to get data from the database , How can I quickly develop update 'owner id' to ucs?

    (I currently have connecting 'interactin server' / 'stat server' /'chat server'/'email server'/'contact server' )

Title: Re: Where can I get ownerid except in the database?
Post by: Kubig on August 19, 2016, 10:05:32 AM

Why do you not use the existing PSDK methods for that (Request3RdServer for updating UCS information)?

Title: Re: Where can I get ownerid except in the database?
Post by: holybell15 on August 19, 2016, 10:32:24 AM

[quote author=Kubig link=topic=9807.msg44427#msg44427 date=1471601132]
Why do you not use the existing PSDK methods for that (Request3RdServer for updating UCS information)?
[/quote]

Hi Kubig ,
  May I ask you which is a method that ucs update owner id ?

Title: Re: Where can I get ownerid except in the database?
Post by: Kubig on August 19, 2016, 10:53:41 AM

As I have mentioned, you can use Requeset3RdServer, where you have to define Service as "OMInteractions" and method as "UpdateInteraction", of course there must be key-value collection which contains ownerId, etc. You can easily get inspiration from WDE or application UCS logs at all.

Title: Re: Where can I get ownerid except in the database?
Post by: holybell15 on August 19, 2016, 11:08:39 AM

[quote author=Kubig link=topic=9807.msg44431#msg44431 date=1471604021]
As I have mentioned, you can use Requeset3RdServer, where you have to define Service as "OMInteractions" and method as "UpdateInteraction", of course there must be key-value collection which contains ownerId, etc. You can easily get inspiration from WDE or application UCS logs at all.
[/quote]

Hi Kubig ,
    Now I have using the methods to Update Interaction  "Last Agent Data" , I've seen many times to WDE Logs ,
    There are instructions on how to update in WDE Logs , But I want to know is how to get the value of owner id.

    Can you give me some tips? Thanks