Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: ghreddy2000 on August 18, 2016, 05:08:23 PM

Title: Agent receiving
Post by: ghreddy2000 on August 18, 2016, 05:08:23 PM

Agent

Title: Re: Agent receiving emails in ACW status while working on Workspace
Post by: cavagnaro on August 18, 2016, 05:16:36 PM

ACW doesn't exist on MCR environment, so nothing is wrong. Agent can reject interaction if wants to and it will return to the queue.


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