Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: Ricktn on July 26, 2016, 04:50:38 PM

Title: Reject one call in WDE
Post by: Ricktn on July 26, 2016, 04:50:38 PM

Hello,

I need help about reject one call in WDE  if It is an agent,in the event of interaction I think I can validate the nomenclature of origin and reject the call, but can not find the line of code to do so.

if someone has already done something like that really help me a lot.

regards,
R.T.

Title: Re: Reject one call in WDE
Post by: Kubig on July 27, 2016, 01:23:08 PM

I am not sure what you want to achieve - could you please explain your needs with deep detail?

Title: Re: Reject one call in WDE
Post by: cavagnaro on July 27, 2016, 01:24:58 PM

Also I would think to do that before Distribution at the strategy level, not at Agent side.


Enviado de meu E6633 usando Tapatalk

Title: Re: Reject one call in WDE
Post by: Ricktn on July 27, 2016, 04:58:36 PM

Hello cavagnaro/Kubig,

Basically what is required is to restrict calls between agents , perform unsuccessfully in AgentDesktop settings in the options:

  -Intercommunication.voice.routing -based- targets = Agent
  -Intercommunication.voice.routing -points = RP@switchname

the most that was achieved can prevent see the names of the agents with:

  -teamcommunicator.list -filter -showing

But when dialing by extension the call comes and it should not be.

thaks, regards.
R.T.

Title: Re: Reject one call in WDE
Post by: hsujdik on July 27, 2016, 06:17:43 PM

If you have consistent numbering on your environment, a dial plan on SIP Server should help you on this

Title: Re: Reject one call in WDE
Post by: Ricktn on August 11, 2016, 07:00:37 PM

Is correct hsujdik, i solved with calling plan.

thank you very much to all.