Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: Vegeta on July 12, 2016, 10:53:26 AM

Title: Get Attached data after we re-login WDE(after a crash) but while call is ON stil
Post by: Vegeta on July 12, 2016, 10:53:26 AM

Mighty Genesys Wizards,

I got a special request to check a  WDE interaction handling scenario and will need your guidance on the same. where we should be able to Get Attached data after we re-login WDE(Say WDE application crashed) but the call is still ON?

if I havent explained myself clearly the Scenario is :
1.Say an agent is handling a call, suddenly his WDE login crashes.
2.He Login-in again to WDE while still on call..
3.Once logged in is it possible to still retrieve the Attached call info?


In  my code I have written the GetAllAttachedData inside the below event , but if I try to replicate the scenario , I am not looking at Attached data ( after re-login) which I was dealing with before my WDE session crashed.

      private void interactionManager_InteractionEvent(object sender, EventArgs<IInteraction> e)

Please suggest if this is feasible or correct me if am doing it wrong.

Thanks

Title: Re: Get Attached data after we re-login WDE(after a crash) but while call is ON stil
Post by: hsujdik on July 14, 2016, 01:28:41 PM

Try the RequestQueryAddress for the DN which the user is logged in

Title: Re: Get Attached data after we re-login WDE(after a crash) but while call is ON stil
Post by: Vegeta on July 28, 2016, 08:37:05 AM

[quote author=hsujdik link=topic=9711.msg44036#msg44036 date=1468502921]
Try the RequestQueryAddress for the DN which the user is logged in
[/quote]

Thanks for the response hsujdik , I will give it a try and post back here.