Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: Naveen Kancharla on July 12, 2016, 06:02:00 AM

Title: Agent Interaction Request
Post by: Naveen Kancharla on July 12, 2016, 06:02:00 AM

hi, can any one help me out with sdk for retrieving all the list of interaction which is handled by a particular agent from ucs or interaction server. 

Title: Re: Agent Interaction Request
Post by: Kubig on July 12, 2016, 10:57:11 AM

Just retrieve all interaction where the OwnerId is equal to DBID of requested agent.