Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: mkanan94 on June 23, 2016, 07:49:21 PM

Title: Retrieve chat from existing session
Post by: mkanan94 on June 23, 2016, 07:49:21 PM

Hey,

Here's my problem:
1. I'm connected to the InteractionServer, which links to the Genesys Agent Workspace.
2. I'm connected to the chatserver, Flexchat.
3. Customer will initiate chat from company website.
4. I need to be able to listen to the chat the customer initiates in real time.

I'm using platform sdk 8.5 - I'm able to listen in to the Agent Workspace, I can see that a chat was initiated and accepted. Just need to listen to the chats.

Any guidance will be appreciated!

Title: Re: Retrieve chat from existing session
Post by: cavagnaro on June 23, 2016, 08:54:42 PM

Again? Is this a dejavu? Please search the forum and stick to one thread only

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