Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Shooter on May 24, 2016, 07:37:02 AM

Title: IWS Showing Logged off Agents
Post by: Shooter on May 24, 2016, 07:37:02 AM

When our offshore agents are searching onshore agents name in IWS search window to transfer the calls but IWS is showing all those agents status as logged off. And same thing is happening when onshore agents are trying to do.
Please suggest the root cause and solution of this issue.

Title: Re: IWS Showing Logged off Agents
Post by: Kubig on May 24, 2016, 07:52:54 AM

Check statserver to which is the IWS connected if you are able to see correct state there. If no, try to restart the stat server. If yes, check your IWS configuration to allow display object's status

Title: Re: IWS Showing Logged off Agents
Post by: Shooter on May 24, 2016, 09:40:42 AM

Thanks Kubig..!!

May I know which IWS configuration need to be checked that allows display object's status.