Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Leonxxx86 on May 23, 2016, 12:58:49 AM

Title: WFM stat server
Post by: Leonxxx86 on May 23, 2016, 12:58:49 AM

How can I tell when the WFM SS has been switched from the primary to the backup? I'd like to know when did the switch happened? Thanks

Title: Re: WFM stat server
Post by: Kubig on May 23, 2016, 07:44:27 AM

You can observe the occurences of standard alarm/log messages related to HA configuration - as the component role being changed, etc. Check the LMS file

Title: Re: WFM stat server
Post by: cavagnaro on May 23, 2016, 11:13:18 AM

Scs logs, alarms if configured, SS own logs...

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Title: Re: WFM stat server
Post by: hsujdik on May 23, 2016, 01:58:32 PM

Personally, I find the LCA logs the easier place to look for switchovers. It logs all the applications' status and workmode changes on each server. But all the above mentioned logs are also good places to look at

Title: Re: WFM stat server
Post by: Leonxxx86 on May 23, 2016, 10:56:34 PM

Awesome! thanks all