Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: upk_singhm on May 18, 2016, 10:00:42 AM

Title: Custom States in CCPulse
Post by: upk_singhm on May 18, 2016, 10:00:42 AM

Hi Team,
Where to begin from if I were to learn how to build scripts for CCPulse for some customized states let's say a mixed agent using Voice and Email I want to see their state as Ready and Not Ready for each media in a single window.

Basically want to learn customizing scripts in CCPulse.

appreciate your inputs.

Title: Re: Custom States in CCPulse
Post by: Tambo on May 18, 2016, 10:45:34 AM

use search function there are a few on here

Title: Re: Custom States in CCPulse
Post by: Kubig on May 18, 2016, 12:00:23 PM

You can use the CurrentState stats with used filter based on mediaType

Title: Re: Custom States in CCPulse
Post by: upk_singhm on May 18, 2016, 01:11:14 PM

hi Kubig,
Can you elaborate a bit about the procedure to do that. I have never worked in detail with CCPulse or a guide that will help me do that if you can point me to that?

Appreciate your help.

Title: Re: Custom States in CCPulse
Post by: Tambo on May 18, 2016, 02:11:22 PM

here's just a few from search bar

http://www.sggu.com/smf/index.php/topic,7406.msg31735.html#msg31735
http://www.sggu.com/smf/index.php/topic,6600.msg28777.html#msg28777
http://www.sggu.com/smf/index.php/topic,6785.msg29573.html#msg29573