Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: aaher on May 12, 2016, 08:48:40 AM

Title: Interaction workspace
Post by: aaher on May 12, 2016, 08:48:40 AM

Can supervisor forcefully log off an agent when they are in not ready state.

Title: Re: Interaction workspace
Post by: cavagnaro on May 12, 2016, 10:58:05 AM

Again same question but different user?

Enviado de meu E6633 usando Tapatalk

Title: Re: Interaction workspace
Post by: daniel_san on June 03, 2016, 03:15:17 PM

[quote author=aaher link=topic=9591.msg43312#msg43312 date=1463042920]
Can supervisor forcefully log off an agent when they are in not ready state.
[/quote]

Need to do some customization on WDE for that.