Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Shooter on May 09, 2016, 05:20:50 AM

Title: Splunk And It's Use
Post by: Shooter on May 09, 2016, 05:20:50 AM

What is Genesys Splunk, what is the use of this application?
And how to use it?
Can someone please guide me here.

Title: Re: Splunk And It's Use
Post by: Kubig on May 09, 2016, 07:56:09 AM

Never hear about it, I think it is not an official Genesys product - maybe some third party software.

Title: Re: Splunk And It's Use
Post by: genesysguru on May 09, 2016, 01:10:45 PM

Me neither but using Splunk to index Genesys log files is very useful.

Title: Re: Splunk And It's Use
Post by: Fra on May 09, 2016, 01:50:54 PM

No idea, but Vic was mentioning Splunk here: http://www.sggu.com/smf/index.php?action=post;quote=38848;topic=8667.0;last_msg=38966

Title: Re: Splunk And It's Use
Post by: thmuche on May 09, 2016, 06:42:52 PM

If is the application of link below, isn't a Genesys application.

https://www.splunk.com

Title: Re: Splunk And It's Use
Post by: Dionysis on May 14, 2016, 12:33:11 AM

We investigated Splunk as a log parsing tool a while back, but we found it was going to be way too expensive to import the amount of log traffic we generate.

But as thmuche said, it's not a Genesys product, so "Genesys Splunk" is not a thing.  Unless Genesys have bought them, which wouldn't surprise me tbh.