Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Campfire on April 29, 2016, 06:37:51 AM

Title: Event Error [470] Party is not currently on call
Post by: Campfire on April 29, 2016, 06:37:51 AM

Hi Guys,

I have a problem where the error event is happenning [TERR_PARTY_NOT_ON_CALL]. I had gone through the deployment guide of T server. The error description says that Party is not currently on call. Just wanted to know does the party here means the customer who has called or does it mean something else? I have pasted the t server log below.

I am new to genesys. Please help.

message RequestAnswerCall
AttributeReferenceID 339665
AttributeThisDN '2062028'
AttributeConnID 00d30281819861d1
AttributeReason [2] 00 00..
AttributeExtensions [2] 00 00..
10:33:25.972 Int 04543 Interaction message "RequestAnswerCall" received from 700 ("CIM_GPlus_4")
@10:33:25.9720 [gctm] TMsg [RequestAnswerCall(2062028)] Generating EventError [470: 'Party is not currently on call']
@10:33:25.9720 [gctmi] TMsg [EventError(2062028)] (re)distributing to model in 0mS
@10:33:25.9720 [gctmi] TMsg [EventError(2062028)] distributing to model
@10:33:25.9720 [gctmi] Address [2062028,tDN,sIDLE] distributing EventError

Title: Re: Event Error [470] Party is not currently on call
Post by: cavagnaro on April 29, 2016, 10:57:15 AM

You are sending an Answer command to a DN where there is no ringing event

Enviado de meu E6633 usando Tapatalk