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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Leonxxx86 on April 28, 2016, 02:42:30 AM

Title: Cannot login while forwarding set
Post by: Leonxxx86 on April 28, 2016, 02:42:30 AM

Agent not able to login and when i looked in t server CUCM I found the below error message, can someone please advise how to resolve the issue? Thanks

@11:37:19.9930 [gctm] TMsg [RequestAgentLogin(xxxxx)] Generating EventError [700: 'Cannot login while forwarding set']

Title: Re: Cannot login while forwarding set
Post by: cavagnaro on April 28, 2016, 03:05:34 AM

On the Cisco remove/disable the forwarding set feature. Should be a prefix, ask your Cisco guys.

Title: Re: Cannot login while forwarding set
Post by: Leonxxx86 on April 28, 2016, 03:14:10 AM

Thanks cavagnaro for your quick reply!

Title: Re: Cannot login while forwarding set
Post by: Leonxxx86 on April 28, 2016, 11:42:15 PM

I have checked with the Cisco guys, they advised there is no call forwarding on the DN. Can you please advise? Thanks

Title: Re: Cannot login while forwarding set
Post by: cavagnaro on April 28, 2016, 11:53:16 PM

That message is coming from your Cisco, so ask them to verify that DN. Must have something wrong with it

Title: Re: Cannot login while forwarding set
Post by: Leonxxx86 on April 28, 2016, 11:58:24 PM

Thanks cavagnaro, I'll check with them again. I was thinking to delete the DN from CME and create it again?

Title: Re: Cannot login while forwarding set
Post by: cavagnaro on April 29, 2016, 01:51:27 AM

Can try, might be also a bad status stuck on TServer, can try to disable/enable again

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Title: Re: Cannot login while forwarding set
Post by: nonny on April 29, 2016, 02:28:18 AM

Make sure it's not set to forward to voicemail specifically

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Title: Re: Cannot login while forwarding set
Post by: nonny on April 29, 2016, 02:28:52 AM

What happens if you call the phone?

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Title: Re: Cannot login while forwarding set
Post by: Leonxxx86 on April 29, 2016, 02:49:02 AM

It was set to forward to VM before but we disabled it. I have deleted the DN from CME and created it again and that fixed it. Thanks