Genesys CTI User Forum
Genesys CTI User Forum => Announcements Scratch Board => Topic started by: victor on February 25, 2016, 08:40:11 AM
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Guys,
I am used to this site format and majority of the sites I use are pretty much similar. I am told that we might benefit from a facelift or moving to something like https://github.com/discourse/discourse
I really do not see the difference. If anything, it feels as turning the site into huge Whatsapp-like repository. Of course, I am always behind on everything when it comes to common sense, so would love to hear your input.
Vic
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For me this is totally functional. Maybe an option to mark an answer as best one only to guide new users
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...I second what cav said. Good idea to have a topic marked "answered" for search purposes.
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Agree with all.. Maybe the function like "whisper" which will highlight the topics with same or very equivalent subject/thema while posting the new topic. It should prevent the duplicating topics or creating topics which have been answered before indirectly.
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I know this topic is old but I had another thought, along the same lines as others in this thread;
If there were a means to metatag/hashtag a topic which has an identified element (solution, platform, application, etc.) with a clear question and a full resolution, that would help people narrow down searches, too.
Obviously no point it marking things retrospectively, because most things go out of date within about a year, but a good way of marking things up, moving forwards...?
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what about a listing per application IRD, CCPulse , OCS etc and as Adam says too much work retrospectively but moving forward ? will give a better way to find threads rather than search.