Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: Gabi on January 18, 2016, 06:18:52 PM

Title: Getting real interaction ID on WDE
Post by: Gabi on January 18, 2016, 06:18:52 PM

I am trying to get the Interaction ID out of an IInteraction. I'm looking for something like [b]0000QaB2N2BX0K17[/b], but when I check the InteractionId attribute, I get [b]Id000[/b] instead.

When I check the string representation of the interaction (ToString), I get something like this:

[InteractionFacebookDMSession: Id000/0000QaB2N2BX0K17]

So the ID I'm looking for is an attribute of the interaction. How can I obtain it?

Thanks in advance.

Title: Re: Getting real interaction ID on WDE
Post by: PeteHoyle on January 19, 2016, 05:01:54 PM

Try using

String Id = interaction.EntrepriseInteractionCurrent.Id;