Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: bhuvanesh on January 12, 2016, 03:31:58 PM

Title: How to disable Team Communicator when agent is on Call?
Post by: bhuvanesh on January 12, 2016, 03:31:58 PM

Hi all,

I need to disable team communicator in genesys WDE when agent is on call is there any way to disable team communicator, Need help thank you.

Title: Re: How to disable Team Communicator when agent is on Call?
Post by: cavagnaro on January 12, 2016, 04:08:55 PM

Can't, custom development only

Title: Re: How to disable Team Communicator when agent is on Call?
Post by: bhuvanesh on January 13, 2016, 03:32:02 PM

I try to customize the view(Teamcommunicatorview) but the drop down from team communicator is not working properly

Title: Re: How to disable Team Communicator when agent is on Call?
Post by: cavagnaro on January 13, 2016, 08:54:33 PM

Ok...what does that means? Logs? Details? Screenshots? Magic balls doesn't work on this forum...