Genesys CTI User Forum
Genesys CTI User Forum => Genesys-related Development => Topic started by: peter.prusi on January 12, 2016, 01:32:01 PM
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Hi community,
I have two types of contacts "A" and "B" and I have two types of Agents "A" and "B". The contact type will be stored in the UCS DB.
The idea is that Agents "A" can only see and search Contacts in GAD where the contact-type is "A". I think I have to hide the tab, where all contacts are shown and replace it with a custom tab.
In this tab I need a custom search for contacts "A" or "B". Is it possible like this and where can I find the option for hiding a tab ? Or is there an easier way ?
The next question is : If I select a contact, is the information for this contact shown in contact tab or do I have to develop a new "own" contact tab with all functionality ?
Thank you,
Peter
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Make the field searchable so they can choose it as a search parameter. But if you want to avoid that possibility as well then yes, custom contact search and you make the type parameter a hidden field
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Okay, thank you for the Information