Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: wJuan on September 11, 2015, 10:03:32 PM

Title: Connect Web Services to Genesys
Post by: wJuan on September 11, 2015, 10:03:32 PM

Hi..,

How could i use my Web Service to Genesys?


Thanks!.

Title: Re: Connect Web Services to Genesys
Post by: cavagnaro on September 11, 2015, 10:33:42 PM

Like...where on Genesys?

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Title: Re: Connect Web Services to Genesys
Post by: wJuan on September 11, 2015, 10:52:15 PM

yes. On Genesys, i want to extract ANI from genesys.

it's possible?


[quote author=cavagnaro link=topic=9098.msg40783#msg40783 date=1442010822]
Like...where on Genesys?

Enviado de meu C6602 usando Tapatalk
[/quote]

Title: Re: Connect Web Services to Genesys
Post by: cavagnaro on September 11, 2015, 11:26:43 PM

You already asked and was answered. So now you talk about a WS and end up with ANI question again?
Make up your mind.

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Title: Re: Connect Web Services to Genesys
Post by: wJuan on September 11, 2015, 11:44:06 PM

Sorry,

I need a WS as an input variable is the ANI and so we can use the ANI in another application.



[quote author=cavagnaro link=topic=9098.msg40785#msg40785 date=1442014003]
You already asked and was answered. So now you talk about a WS and end up with ANI question again?
Make up your mind.

Enviado de meu C6602 usando Tapatalk
[/quote]

Title: Re: Connect Web Services to Genesys
Post by: cavagnaro on September 11, 2015, 11:45:48 PM

Already answered you. ANI[] function will do it. As said, read documentation Juan.

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Title: Re: Connect Web Services to Genesys
Post by: wJuan on September 11, 2015, 11:55:19 PM

Thanks,

It can extract the variable ANI session that is currently the customer?



[quote author=cavagnaro link=topic=9098.msg40787#msg40787 date=1442015148]
Already answered you. ANI[] function will do it. As said, read documentation Juan.

Enviado de meu C6602 usando Tapatalk
[/quote]

Title: Re: Connect Web Services to Genesys
Post by: daniel_san on September 14, 2015, 06:37:49 AM

Try to be more specific. What parts of Genesys are you using?

Regards.

Title: Re: Connect Web Services to Genesys
Post by: wJuan on September 17, 2015, 11:31:04 PM

I'm using Telemarketing, i need to extract the UserAgent and PhoneCall with a programing language.



[quote author=daniel_san link=topic=9098.msg40796#msg40796 date=1442212669]
Try to be more specific. What parts of Genesys are you using?

Regards.
[/quote]