Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: callmevijayc on July 07, 2015, 11:58:30 PM

Title: How to get the Queue details from Stat server
Post by: callmevijayc on July 07, 2015, 11:58:30 PM

Currently trying to find the statistic value for  number of Agent logged-in,logged-out and number of call handled,average hold time etcc. from the Stat server. If i get the queue from the stat server then i can find all the values.Please any one help me how to get the Queue in Stat server.

I am using Statistic Platform SDK8.1 to connect the Stat server.

Thanks in advace,,

Title: Re: How to get the Queue details from Stat server
Post by: Kubig on July 08, 2015, 10:52:40 AM

Post your fragment of code covering the statistic receiving or what is not clear for you within the getting the stats? All is described within documentation in great details.

Try to post your code where you are trying to get the stats.

Title: Re: How to get the Queue details from Stat server
Post by: callmevijayc on July 12, 2015, 07:05:46 PM

Hi,
Thanks for responding.

i am not clear ,how to get the queue details using platform SDK8.0.

I could find the class for querying grouAgent,application,group,place  etc from the Configuration server but queue level query not available.

My Query is
1.How to get the all the queue names & which server need to use stat/config server.
2. Is there any document/site to follow.

Title: Re: How to get the Queue details from Stat server
Post by: Kubig on July 13, 2015, 06:43:22 AM

If you are registered Genesys partner, you have access to the site with full documentation (docs.genesyslab.com).

About the "queues", try to use CfgDNQuery for these purposes.

Title: Re: How to get the Queue details from Stat server
Post by: callmevijayc on July 13, 2015, 03:48:37 PM

Hi
From the CFGDNQuery,  able to fetch  DestDN,Group,Site details only. Could not find the Queue.Is there any other special name for Queue.Is possbile please share the sample code.

Title: Re: How to get the Queue details from Stat server
Post by: cavagnaro on July 13, 2015, 06:08:56 PM

Queue is a generic object, inside queue you have RP, ACDQueue, VQ, so what are you trying to do exactly?

Title: Re: How to get the Queue details from Stat server
Post by: Kubig on July 14, 2015, 11:22:04 AM

For example:

[code]CfgDNQuery dnQuery = new CfgDNQuery();
            dnQuery.DnType = CfgDNType.CFGVirtACDQueue;[/code]

This is really not a hard job, so little bit more effort in future :)

Title: Re: How to get the Queue details from Stat server
Post by: callmevijayc on July 15, 2015, 03:40:10 PM

Thanks for the information. I am new to genesys/APIs

Title: Re: How to get the Queue details from Stat server
Post by: Kubig on July 17, 2015, 07:47:35 AM

Understand. So, try to look into the existing dll before create new topic. I strongly recommend to you visit some Genesys training for developers.