Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: upk_singhm on June 17, 2015, 10:11:20 AM

Title: Genesys Supervisor Desktop
Post by: upk_singhm on June 17, 2015, 10:11:20 AM

Hi All,
Can someone tell me how the old Genesys Supervisor Desktop stores the Object Sets and View Templates within the DB or within the CME?

Appreciate your help.

Cheers,

Title: Re: Genesys Supervisor Desktop
Post by: Kubig on June 19, 2015, 11:06:27 AM

Does not make a sense, all what is in CME is saved in DB. So, answer on your question is clear.

Title: Re: Genesys Supervisor Desktop
Post by: cavagnaro on June 19, 2015, 02:15:22 PM

What he means is that on old gdesktop supervisor could create views of objects to monitor, the home tab I remember was called. Where was this info? Would say a xml file on GAD server. Never saw CME storing those objects as Transaction or Scripgs

Title: Re: Genesys Supervisor Desktop
Post by: upk_singhm on June 23, 2015, 12:56:10 PM

Exactly as Cavagnaro has put it. But my question remains unanswered where are these settings stored both for Object Sets and for View Templates.

Also using the old desktop was there anything historical to it or just current IXNs.

Forgive me for ignorance for I am more of a iWS person.

Appreciate your help in this regard folks.

Title: Re: Genesys Supervisor Desktop
Post by: Kubig on June 23, 2015, 01:23:48 PM

I am not sure about it, but I do not think that these data are saved/cached in physical file. Did you check GAD logs covering any attempt to save some template? My opinion was not about Transaction, but about person annex (after all these data are personal).

Title: Re: Genesys Supervisor Desktop
Post by: cavagnaro on June 23, 2015, 01:53:49 PM

I answered that may me on xml files on GAD server itself. Really weird question...what for?

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Title: Re: Genesys Supervisor Desktop
Post by: Kubig on June 23, 2015, 01:55:16 PM

I have tried to look for similiar files, but withou suces. But, I do not know, which version exactly he did mean.

Title: Re: Genesys Supervisor Desktop
Post by: upk_singhm on June 25, 2015, 11:42:10 AM

It's 7.6 in question SIRs.

Title: Re: Genesys Supervisor Desktop
Post by: cavagnaro on June 25, 2015, 01:52:50 PM

Well, we don't know. Ask Genesys directly

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