Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: Niranjan on June 12, 2015, 01:51:20 PM

Title: Multiple Interactions In IWS
Post by: Niranjan on June 12, 2015, 01:51:20 PM

HI ,

iam Facing the Issue in IWS , iam getting multiple i nteractions in IWS in a preview Mode of Dialing. can any one please suggest to handle the Multiple interactions.

Thanks and regards
Niranjan M.

Title: Re: Multiple Interactions In IWS
Post by: Kubig on June 12, 2015, 01:54:09 PM

It is not an issue. You are able to receieve and manipulate more than one preview records.