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Genesys CTI User Forum => Genesys-related Development => Topic started by: zafzef.mourad on June 05, 2015, 07:08:34 PM

Title: Outbound - Predictive GVP dailing mode
Post by: zafzef.mourad on June 05, 2015, 07:08:34 PM

Hi there,

I have a problem with my outbound campaign ....I try to use Predictive GVP dailing mode but I had error message: invalid campaign mode
Can someone help please ?? Would I need a license to use this mode ??

Thanks for ur helping

Title: Re: Outbound - Predictive GVP dailing mode
Post by: cavagnaro on June 06, 2015, 05:43:57 PM

Logs...logs...
Have you configured all for it to work? Not just click and go

Title: Re: Outbound - Predictive GVP dailing mode
Post by: zafzef.mourad on June 08, 2015, 01:37:12 PM

I configured and test the predictive and progressive mode and they work fine but predictive GVP I had a error: invalid campaign mode.

Is there a licence for this mode ??

Thanks :-)

Title: Re: Outbound - Predictive GVP dailing mode
Post by: zafzef.mourad on June 08, 2015, 01:37:45 PM

[quote author=zafzef.mourad link=topic=8895.msg39736#msg39736 date=1433770632]
I configured and tested the predictive and progressive mode and they work fine but predictive GVP I had a error: invalid campaign mode.

Is there a licence for this mode ??

Thanks :-)
[/quote]


[quote author=zafzef.mourad link=topic=8895.msg39723#msg39723 date=1433531314]
Hi there,

I have a problem with my outbound campaign ....I try to use Predictive GVP dailing mode but I had error message: invalid campaign mode
Can someone help please ?? Would I need a license to use this mode ??

Thanks for ur helping
[/quote]

Title: Re: Outbound - Predictive GVP dailing mode
Post by: Kubig on June 08, 2015, 02:19:53 PM

No special licenses are necessary. Just check the logs to find out the root cause. In almost cases it is caused by incorrect configuration.

Just note : The predictive or progressive mode are configured in other way then the mode with GVP involved.

Title: Re: Outbound - Predictive GVP dailing mode
Post by: cavagnaro on June 08, 2015, 02:38:05 PM

Pro and Pre are native for OCS, while for GVP you need to configure your servers and OCS to learn where is GVP and how GVP will deal with outbound calls.
Again, follow docs (docs.genesyslab.com)

Title: Re: Outbound - Predictive GVP dailing mode
Post by: zafzef.mourad on June 12, 2015, 01:36:41 PM

Thanks guys .....I find the problem.....my OCS version 8.1.1 didn't support this dialing mode ....this dialing mode is supported by OCS starting in release 8.1.2

Thanks for ur help :-)