Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: CarloACN on June 05, 2015, 02:08:23 PM

Title: WDE 8.5 Customization, intercept Voice Recording events(start/stop)
Post by: CarloACN on June 05, 2015, 02:08:23 PM

Hi All,

I Need to add a view with a counter into the CustomToolBarRegion and manage the counter upon the Recording event(start/stop).

I did already something similar for the Voice Hold through the Interaction event but i don't have a specific interaction event notified for the recording, so i tried using a custom command...but i have not been able to get the counter object(a DispatcherTimer) from the view or the View model to start or stop it.

I tried to look for any kind of event coming from the Recording button click with no good result.

Any Tips?

Thanks,

Carlo

Title: Re: WDE 8.5 Customization, intercept Voice Recording events(start/stop)
Post by: Kubig on June 08, 2015, 10:49:39 AM

It depends on who is initiated the recording, if the client, you should receieve EventACK. In case, where the recording is fired by SIP or recorderserver, you can just check this within userdata.

Title: Re: WDE 8.5 Customization, intercept Voice Recording events(start/stop)
Post by: CarloACN on June 08, 2015, 04:05:44 PM

The recording is started form the client and i need to intercept the event of start and stop of the recording to manage the counter.
when i receive the EventACK? and from whom?

Title: Re: WDE 8.5 Customization, intercept Voice Recording events(start/stop)
Post by: cavagnaro on June 08, 2015, 08:39:26 PM

Recording is done on Genesys or.3rd party?

Title: Re: WDE 8.5 Customization, intercept Voice Recording events(start/stop)
Post by: Kubig on June 09, 2015, 07:48:46 AM

if you have installed active recording, you have to sent the request "RequestPrivateService" with parameter "3013" for start the recording. If your client sent this request, should be receieved EventACK (in good case) from T-Server.