Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: dainese82 on May 20, 2015, 08:34:52 AM

Title: Disable/Enable HoldCall command
Post by: dainese82 on May 20, 2015, 08:34:52 AM

Hi,
how can I disable the command "HoldCall " for the first 30 seconds of the call?

Thanks a lot

Title: Re: Disable/Enable HoldCall command
Post by: Kubig on May 20, 2015, 10:51:38 AM

Just through IWS/WDE customization.

Title: Re: Disable/Enable HoldCall command
Post by: dainese82 on May 20, 2015, 12:35:47 PM

Hi Kubig,
I did not find any example in the documentation provided by genesys :(

Title: Re: Disable/Enable HoldCall command
Post by: cavagnaro on May 20, 2015, 03:06:05 PM

;D ;D ;D
Doubt there is a sample for each idea a customer has...

It is more generic code rather than Genesys SDK one.

Title: Re: Disable/Enable HoldCall command
Post by: mcruli on February 22, 2016, 05:41:30 PM

Put a new chain for the Hold Command. And make a timer for enable this..

Title: Re: Disable/Enable HoldCall command
Post by: luchosrock on March 11, 2016, 04:24:10 PM

What are you using? IWS? GAD? Custom solution with Platform SDK? Or are you trying to force the delay on the Server side?