Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: Gabi on April 16, 2015, 11:18:13 AM

Title: Java PSDK - send chat back to queue
Post by: Gabi on April 16, 2015, 11:18:13 AM

Hello. I am developing a third party agent desktop which handles chat sessions, and I need to add a feature to [b]return a chat session[/b] (which has already been accepted) [b]back to the queue[/b] it came from. How can I do that? (Optionally, I can send it back to a queue with a given name, if that is easier).

Thank you in advance.