Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: rajkishor09 on April 14, 2015, 02:31:29 PM

Title: Chat app using PSDK 8.5
Post by: rajkishor09 on April 14, 2015, 02:31:29 PM

I am building a web based chat app where agent and customer can chat with each other. I have searched a lot for an example which will give me correct Request & Response sequence but couldn't get. Can anyone help me on this? What I am looking for :
[list]
[li]Request & Response sequence for Customer facing app (I came to FlexChat should be used here)[/li]
[li]Request & Response sequence for Agent app (Looks like BasicChat will help here)[/li]
[/list]

I want to know what should be the ideal sequence from Interaction Server to Chat server in both case. In code sample will help greatly.

Title: Re: Chat app using PSDK 8.5
Post by: Kubig on April 14, 2015, 02:56:11 PM

From my point of view, the better "hello world" sample is from WebAPI samples package, which is available for release 8.1 (but there are no mandatory changes between these version).

Title: Re: Chat app using PSDK 8.5
Post by: rajkishor09 on April 14, 2015, 03:02:38 PM

Thanks for reply,

What about agent side ? Customer facing app looks straight forward to me but Agent side Interaction Server, UCS, Chat etc are there. What should be the login & request sequence to these server?
I have trying to figure out that part from last 5 days.  :(

Title: Re: Chat app using PSDK 8.5
Post by: Kubig on April 14, 2015, 03:16:18 PM

As I wrote, the best pattern/template is from WebAPI samples where you can find all mandatory requests.

Title: Re: Chat app using PSDK 8.5
Post by: PeteHoyle on May 01, 2015, 11:10:23 AM

Hi,

If you are using WebAPI Server v8.5 you can use the Genesys Chat Configuration Widget to generate the code for the customer side chat app.

http://docs.genesys.com/Documentation/ES/8.5.0/WebAPIDEV/ChatWidget

Title: Re: Chat app using PSDK 8.5
Post by: gstkein on May 06, 2015, 02:27:18 PM

For the Agent Side you can use this example

CHAT client example

https://mega.co.nz/#!c8ZQ1SrY!EiXrOYRIAE6U4oHxXjg_t3IQpUdQ5OGogtE8LNeA48s

Title: Re: Chat app using PSDK 8.5
Post by: gstkein on January 26, 2016, 01:01:30 PM

Updated link

https://mega.nz/#!R4JUCC6I

Title: Re: Chat app using PSDK 8.5
Post by: cavagnaro on June 22, 2016, 03:46:58 PM

[quote author=gstkein link=topic=8794.msg42084#msg42084 date=1453813290]
Updated link

https://mega.nz/#!R4JUCC6I
[/quote]

Need a decryption key?

Title: Re: Chat app using PSDK 8.5
Post by: mkanan94 on June 22, 2016, 07:07:34 PM

I can't access either one of those links. Was anyone able to download it and if possible post the source here?

Title: Re: Chat app using PSDK 8.5
Post by: gstkein on July 12, 2016, 06:09:52 PM

Re up https://mega.nz/#!No52VQSZ!7qxTrdjm5oQ5ZMUjyEe8fQ0IbjPV9zvUdCrL5b6gZZw

Title: Re: Chat app using PSDK 8.5
Post by: cavagnaro on July 12, 2016, 09:14:38 PM

Thanks!