Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: S2H on April 03, 2015, 08:15:28 PM

Title: main mask failed
Post by: S2H on April 03, 2015, 08:15:28 PM

I have built a ccpulse view. In that one of the stat is total short abandoned calls. I have built the metric    mainmask- call abandoned, call abandoned from ringing. Category- total numberintimerange, subject- dn action, objects- queues. But it shows as mainmask failed in ccpulse. Please help regarding the issue

Title: Re: main mask failed
Post by: Adam G on April 03, 2015, 08:31:59 PM

What have you defined for your TimeRange?

Title: Re: main mask failed
Post by: S2H on April 04, 2015, 12:06:37 PM

Thanks for your reply. I have default, Growing time profile. In which and all scenarios i will get mainmask failed error.

Title: Re: main mask failed
Post by: Adam G on April 04, 2015, 12:20:32 PM

Generally; I would check each of the details in cfg/CIM/StartServer to make sure that there are no anomalies or items missing.

Specifically; If you have a "default" set anywhere - make sure that "default" has actual values - and make sure that it has not been left unconfigured with "null" values.

HTH?

Title: Re: main mask failed
Post by: S2H on April 04, 2015, 01:06:23 PM

whether i need to check the  statserver logs regarding this.

Title: Re: main mask failed
Post by: Adam G on April 04, 2015, 01:28:46 PM

Generally; I would check each of the details in cfg/CIM/StartServer to make sure that there are no anomalies or items missing.

Specifically; If you have a "default" set anywhere - make sure that "default" has actual values - and make sure that it has not been left unconfigured with "null" values.

HTH?