Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: pattadon on April 01, 2015, 08:23:20 AM

Title: GVP how to build IVR outbound on-demand
Post by: pattadon on April 01, 2015, 08:23:20 AM

How can IVR outbound on-demand ?  ??? ???

I want something like an api that I can trigger an outbound call.

Does GVP provide any API that can use to trigger OCS to make an outbound call ?

Title: Re: GVP how to build IVR outbound on-demand
Post by: Kubig on April 01, 2015, 08:31:49 AM

There is two possible ways:

1) Use SSG within GVP solution. SSG provides HTTP API for making the outbound calls with defined parameters
2) Use OCS solution in VoIP-ready mode and select GVP-xx type of running campaigns (GVP predictive, GVP progressive, etc.)

Title: Re: GVP how to build IVR outbound on-demand
Post by: pattadon on April 01, 2015, 09:33:17 AM

Dear Kubig,

thanks for reply.


1.) What is SSG stand for ?

2.) In this case, As my understand is I have to insert the number into Calling List database right ?

Title: Re: GVP how to build IVR outbound on-demand
Post by: Kubig on April 01, 2015, 10:25:09 AM

1)SSG (Suplementary Service Gateway) is component from GVP solution - you can find more in available documentation.
2)All is same as for standard OCS campaigns. There is only one difference in fact, that the calls are being processed by voice application (VXML or SCXML)