Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: ankur_khurana01 on March 25, 2015, 09:22:28 AM

Title: Genesys 8.5 application logging
Post by: ankur_khurana01 on March 25, 2015, 09:22:28 AM

Hi,

Can you please let me know if it is possible/feasible to implement IVR application logging on web server not MCP?

P.S: I know it is possible to have IVR application logging by using "logging" property of blocks or by using "log" block but that logging happens on MCP whereas our motive is to have  application logging enabled on application server as well.

Regards,
Ankur Khurana

Title: Re: Genesys 8.5 application logging
Post by: Kubig on March 25, 2015, 09:42:51 AM

You can implement own logging module or just use some existing like log4j or something like that

Title: Re: Genesys 8.5 application logging
Post by: ankur_khurana01 on March 26, 2015, 01:36:40 PM

[quote author=Kubig link=topic=8769.msg38971#msg38971 date=1427276571]
You can implement own logging module or just use some existing like log4j or something like that
[/quote]

Thanks for prompt response. I was planning to do the same by using the backend block of composer and then linking with custom logging jsp but that does not look to be a good solution as that would mean that every time I have to do logging then i'll need to add that block.

Any thoughts on it?

Title: Re: Genesys 8.5 application logging
Post by: cavagnaro on March 26, 2015, 04:00:19 PM

log4j is for the whole application server, not just by block
Then Tomcat would log everything

As you say, Application Server (Tomcat I guess) has its own log level, you must handle it from there