Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: janesh22 on March 23, 2015, 11:44:03 PM

Title: Wrong time readings in CCPulse
Post by: janesh22 on March 23, 2015, 11:44:03 PM

Hi all,

I am helping out testers in a project. I am using a stat called Total_Talk_Time_Outbound .

Category: TotalTime
Subject: Agent Status
Main Mask: CallOutbound
Notification mode: TimeBasedNotification
Notification Frequency : 60
Interval Type: Growing
Insensitivity :10

I made 2 outbound calls from IWS. each call 1 minute and 31 secs long.

However the stat displayed: 2min 40 secs instead of 3 minutes and 2 s in CCPulse.

It did not capture 22 seconds. Does anyone know why this might be the case ?

Thanks ,
J