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Genesys CTI User Forum => Genesys-related Development => Topic started by: daniel_san on March 04, 2015, 01:34:55 PM

Title: FirstMediaIM null
Post by: daniel_san on March 04, 2015, 01:34:55 PM

Hello, i have some doubt to share with you  ;D

The class IAgent have:

FirstMediaVoice
FirstMediaEmail
FirstMediaIM

The first and the second one are correct.

But the last one is null. If i´m not wrong this is the Chat channel (First Media Instant Messaging), and the agent have propertly working the three channels (Voice, Email anc chat).

Why the FirstMediaIM is null?

Thank you and regards!

Title: Re: FirstMediaIM null
Post by: cavagnaro on March 04, 2015, 03:04:49 PM

No, instant messaging is a internal chat feature via sip server. Not customers chat.

Title: Re: FirstMediaIM null
Post by: daniel_san on March 04, 2015, 03:13:46 PM

[quote author=cavagnaro link=topic=8743.msg38824#msg38824 date=1425481489]
No, instant messaging is a internal chat feature via sip server. Not customers chat.
[/quote]

Thank you for your response Cavagnaro.

How can i Know the state of the channel chat?

I was retrieving the state of email with "agent.FirstMediaEmail.MediaState.State"

Regards

Title: Re: FirstMediaIM null
Post by: daniel_san on March 04, 2015, 06:07:37 PM

Ok I got it.

Finally i´m working with "agent.Place.ListOfMedia[indexChat]" indexChat like an integer.

thank you!

Title: Re: FirstMediaIM null
Post by: cavagnaro on March 04, 2015, 06:42:35 PM

Nice! Thanks for sharing the solution